To be honest, I was going to pepboys but saw too many negative reviews.
OK, this place may not look like much. But it's an auto shop - large, but nothing fancy. And they were helpful, thorough, and quick when we needed them. We were on our way to points south on US301 when one wheel's brake started dragging. We stopped just outside Upper Marlboro, found Tommy's in the GPS and gave them a call. They said to come on over. By the time we (slowly) drove the mile or two to them, the brake was seriously slowing forward travel.
I came in just to get an estimate, but the systems were down. Came back a week later, thr systems were still down. How do you run an autobody business when you cannot give estimates on services? The people that work there do not care about customers and the customer service was piss poor. Absolutely no effort.
The front desk folks are wonderful. However, I had my tint removed and Carlos damaged my windows and got chemical and glue residue all over the inside of my vehicle. I took it back to have him fix it, it sat untouched for a week and a half. He said it would be done on Monday, came on Monday after 3 pm and it hadn't been touched. Never again.
Long story shortened - we were treated very courteously start to finish. Took less than an hour for diagnosis (rotor, pads, caliper, flush and fill), then about another hour to get parts and put everything back together. I've had oil changes that took longer! A little over two hours after pulling up to their front door, and we were back on the road. The work is guaranteed, and backed up by a network that can be tapped even if there are later problems well down the road from the original shop. It's hard to imagine a better result, and I would definitely go back to Tommy's again if the occasion warrants.
Very helpful, positive attitude especially towards customers.
Needed to get my u-joint replaced on my truck. I could do it myself but didn't feel like getting ramps, tools, etc. Very cheap part and about an hour repair. However, something I wouldn't mind paying someone to do... Got a reasonable estimate (~2hrs I figured based on rate). They VERIFIED that it was indeed the ujoint (not just replacing because I said so) and they replaced it. Nice to have a local shop in the neighborhood. Very nice staff too.
Tommys Auto Clinic Of Upper is a US Car Repair based in Upper Marlboro, Maryland. Tommys Auto Clinic Of Upper is located at 15005 Marlboro Pk, Upper Marlboro, Md 20772, Upper Marlboro, MD 20772, USA.
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