This is my "home store" and I frequent it several times a week. 9 times out 10, things occur as expected but occasionally they slip up. In one particular case I'd ordered online so that I could pick up materials the next day on my way to a project. When my crew arrived, only half of the order had been fulfilled, the other half they said they didn't have in the store, but instead of contacting me to let me know so I could source other places, they said nothing. Wasted an entire morning regrouping so I could get the job done. They had nothing but half-hearted apologies for their mistake.
Friendly staff & a well stocked store. The only issue I've had there is a slow forklift opporater/employee.
I love the employees that was such a big help with my project.
My husband and I were in the lighting department and we encountered the rudest employee. We asked him about a type of light bulb and he got the nastiest attitude with us. This type of encounter is the second for us in this store. We will not be giving our money to this establishment only to receive horrible customer service. Think we'll be skipping this Home Depot and travelling to the store in Bowie! Terrible customer service!
The staff is typically very polite, but one young gentleman who works in paint must've had a bad day. I wanted at the paint counter for a while but no one showed up. I started looking down the nearby aisles and I see the young man who works there. I say "excuse me" He says "what?" as if I had interrupted him. "I said when you are free can you help me?" He huffed and came back to the paint desk.
Nice selection on vinyl floorong. Great location. Convenient for all my properties in the area.
The Home Depot is a US Hardware Store based in Upper Marlboro, Maryland. The Home Depot is located at 15410 Chrysler Dr, Upper Marlboro, MD 20772, USA.
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